User Roles

Eagle CMMS includes sixteen pre-defined system roles. When you sign up with an Eagle CMMS representative, you designate the Company Administrator with full permission for all Sites. The following list defines all the roles. For a full description of all privileges for each role, ask your Eagle CMMS representative.

Company AdminClosed full access to the entire application and all Sites

Company EditorClosed full access to all menu items but cannot access Company Settings

Site AdminClosed full access to the assigned Site(s) but cannot access Company Settings

Site EditorClosed full access to all menu items in one or more sites with limited settings

Supervisor UnlimitedClosed staff that are allowed to create PMs and close all work orders across multiple Sites

Supervisor LimitedClosed staff that are allowed to close all work orders across multiple Sites

Staff UnlimitedClosed your internal maintenance staff allowed to complete all work orders

Staff LimitedClosed your internal maintenance staff allowed to complete their own and assigned work orders

Submitter UnlimitedClosed can submit new work orders and view all work orders within a Site (helps prevent others from submitting the same issues)

Submitter LimitedClosed can only submit and view their own work orders updated in real time

Tenant UnlimitedClosed can submit new work orders and review work orders

Tenant LimitedClosed can only submit new work orders and review their own work orders

ViewerClosed can only view a work order assigned to them. WOs are grayed out and can't be edited in this mode

Viewer UnlimitedClosed can view other work orders. WOs are grayed out and cannot be edited in this mode

Vendor UnlimitedClosed an external contractor or vendor that is allowed to submit new work order requests

Vendor LimitedClosed an external contractor or vendor that cannot submit work orders in your account